Since my days as a student, at Oregon State University, I have been true to the Leupold brand. At the time I was shooting a .338 Winchester Magnum, topped with a VXII 3-9X40mm scope, held by a competitor's set of rings...after a few sessions at the range, the rings broke, and the recoil scarred the tube of the scope. I wasn't as seasoned then, and thought that the rings had been Leupold...after returning the rings and scope to the company in Beaverton their customer service called to notify me that they could repair the scope but it would cost me $80, as the rings weren't theirs. At the time $80 was extremely hard for me to come by, I respectfully decline the offer, but their representative stopped me, telling me that if I'd just have them repair the scope they'd throw in a set of rings and bases at no charge...I found the $80 and haven't bought another brand ever since. I was really impressed by their service and willingness to help me out.
This past week, I came across another similar situation. A few years back I had purchased a Weatherby Mark V Fibermark chambered in .257 Weatherby. I've spent countless hours reloading over 55 different loads for the rifle, to find only two loads that shoot under 1 MOA. I was in Paso Robles on vacation, and brought along the Mark V to have a trigger job done, hoping to improve on the accuracy.
I called ahead and spoke to someone in their service department. I was only in town for a few days and wasn't sure that they'd be able to fit me into their busy schedule to complete the job...long story short, they serviced my rifle, dropped the trigger to 3 lbs. and took out all of the creep...all during the same day I dropped it off.
I picked up the rifle the next day. It had been cleaned, reassembled, and was packaged in a new box, wrapped in plastic and styrofoam. After testing out the trigger I asked how much I owed them. "We decided to do it as a good will gesture" was the answer I received...It's not often that you find companies like Leupold and Weatherby, but I can tell you customer service like this has made me a believer and I plan to be a loyal customer well into the future.
Thanks again to Rodney and the staff at Weatherby, in Paso Robles, CA!
This past week, I came across another similar situation. A few years back I had purchased a Weatherby Mark V Fibermark chambered in .257 Weatherby. I've spent countless hours reloading over 55 different loads for the rifle, to find only two loads that shoot under 1 MOA. I was in Paso Robles on vacation, and brought along the Mark V to have a trigger job done, hoping to improve on the accuracy.
I called ahead and spoke to someone in their service department. I was only in town for a few days and wasn't sure that they'd be able to fit me into their busy schedule to complete the job...long story short, they serviced my rifle, dropped the trigger to 3 lbs. and took out all of the creep...all during the same day I dropped it off.
I picked up the rifle the next day. It had been cleaned, reassembled, and was packaged in a new box, wrapped in plastic and styrofoam. After testing out the trigger I asked how much I owed them. "We decided to do it as a good will gesture" was the answer I received...It's not often that you find companies like Leupold and Weatherby, but I can tell you customer service like this has made me a believer and I plan to be a loyal customer well into the future.
Thanks again to Rodney and the staff at Weatherby, in Paso Robles, CA!
